Legal information.

Regulations, laws and jurisdiction.

The law governing this Agreement, including without limitation, interpretation and all disputes arising from said Agreement, is the law of South Africa and Parties submit to the exclusive jurisdiction of the South African Courts in respect of any matter arising from or in connection with Agreement, including termination thereof.

Refund Policy

Notification in respect of cancellation and or refund:

How do I can cancel my car rental booking?

The Insurer / Renter must notify us formally, in writing, of any cancellation due (at most) 24-hours prior to collection and/or delivery of the rental vehicle.

Note: For all rentals in peak season, i.e. 10 December – 10 January, 50% of the value of the rental, where the reservation is cancelled 7 days before the reserved out date. Cancellation fees within 7-days to prior check-out & no show are 100% of the value of the rental.

How do I send my car rental cancellation notification?

Formal notice from renter of cancellation must be addressed to bookings@arkcarrental.co.za.

When will I be refunded for my car rental cancellation?

On receipt of the formal notice of cancellation, the rental company will have 7 – 10 working days, to process the refund.

When am I charged a cancellation fee for my car rental booking?

If a booking is cancelled within 24-hours from pick-up date, the renter will be charged R200 cancelation fee. 

Note:  For all rentals in peak season, i.e. 10 December – 10 January, 50% of the value of the rental, where the reservation is cancelled 7 days before the reserved out date.  Cancellation fees within 7-days to prior check-out & no show are 100% of the value of the rental.

When am I charged a No-Show fee for my car rental booking?

We reserve the right to charge no-show fees when a renter does not collect the vehicle as arranged.